Privacy Policy
How website visits, enquiries and business conversations are handled.
1. Who we are and what this covers
Karmaaxis Bizlogic Private Limited operates the KarmaAxis marketing website. This policy explains how we handle information connected with website visits, product enquiries, demo requests and related communications.
For questions about this policy, write to hello@karmaaxis.com or call +91 93301 13310.
Correspondence address: 149/N Diamond Harbour Road, Kolkata 700034, West Bengal, India.
This policy does not describe all processing inside a customer’s KarmaAxis account. Application use, business records, permissions, customer instructions and subscription arrangements need the applicable product privacy notice and service agreement. A website enquiry does not by itself create an application account.
2. Information we receive
If you contact us, we may receive your name, business name, phone number, email address, preferred contact method, enquiry topic and the details you choose to provide. The website form requires a phone number; email is optional unless you prefer an email response. We may also keep the correspondence needed to handle the enquiry.
Hosting and security services may process technical information such as IP address, browser or device information, requested pages, access times and error or security logs.
Please do not include passwords, payment-card or bank-account details, Aadhaar or other identity documents, health information, or confidential employee or customer records in a website enquiry. You should only share another person’s information if you are authorised to do so.
3. How website enquiries work
When the online form is available, clicking Send enquiry transmits the fields you entered to our Cloudflare-hosted enquiry endpoint. We validate the submission and Cloudflare Turnstile security check, save accepted enquiries in Cloudflare D1, and use Resend to notify hello@karmaaxis.com. You can also contact us directly by email or phone.
The form asks you to acknowledge this policy and agree to contact about your enquiry. A confirmation means the enquiry was saved, not that a demo appointment is booked. If the email notification is delayed, the confirmation explains that the enquiry remains saved. If a submission cannot be accepted, the page provides email and telephone alternatives.
Our abuse controls use a secret-keyed hash of the source IP address and enquiry content for limits and duplicate detection. The enquiry database does not store the raw IP address or security token. Cloudflare and other infrastructure providers may process the raw IP address and security information under their own service arrangements. Entered form details are not saved in local storage or browser cookies by our code.
4. Why we use enquiry information
We use information you provide to respond to your request, understand your team’s needs, arrange a relevant demonstration, discuss a supported trial, provide requested help and keep track of that conversation. We also use necessary technical information to maintain the website, investigate failures and protect against misuse.
An enquiry is not permission for unrelated advertising. If we introduce a newsletter or promotional mailing, we will provide a separate choice and a way to unsubscribe. We do not sell personal information or disclose it to advertisers for their independent marketing.
5. Who can receive information
Information may be available to authorised people working for Karmaaxis Bizlogic Private Limited who need it to handle your request, and to service providers supporting website hosting, email delivery, security or business communications.
The marketing website is hosted on company-managed Cloudflare Pages. Cloudflare provides hosting, Web Analytics, Turnstile bot protection and D1 enquiry storage. Resend handles enquiry notification delivery. Our mailbox provider processes delivered messages and replies. These providers may process data needed to operate, secure and troubleshoot their services. No website enquiry creates a marketing mailing-list subscription.
We may disclose information where required by law, to respond to a lawful request, protect legal rights or investigate misuse. Advisers may receive information where necessary for those purposes. Any material change in the services used for website enquiries will be reflected in this policy before the changed collection begins.
6. How long information is kept
The website enquiry database uses a 180-day cleanup threshold. Cleanup runs in bounded batches on new accepted submissions; on low-traffic sites, our operator must also perform the documented monthly cleanup. We keep relevant correspondence for as long as reasonably needed to answer your request, manage the resulting business conversation and meet applicable legal, recordkeeping or dispute-related needs.
If an enquiry becomes a customer relationship, relevant records may be retained under the applicable customer agreement and legal requirements. Email archives, service-provider logs and backups may have their own retention and deletion cycles.
You can ask us to delete enquiry information using the contact details below. We will explain if a legal requirement or another justified reason prevents immediate deletion.
7. Cookies, analytics and browser storage
We use Cloudflare Web Analytics on the production marketing website to understand aggregate page views, visits, referring sites and page-loading performance, and to improve the website. Cloudflare supplies the browser script through our Pages hosting setup. This service does not use cookies or local storage for analytics or fingerprint individuals for analytics reporting. It does not track individual visitors across Cloudflare customers’ websites.
We do not install advertising trackers. Our website code does not store enquiry fields in cookies, local storage or session storage. Self-hosted fonts and app screenshots are served as website assets.
Cloudflare Turnstile processes browser and device signals to distinguish legitimate submissions from automated abuse. Cloudflare may use essential security technologies for this purpose. The widget is loaded on enabled enquiry forms, rather than across every marketing page. Your browser and external services may manage their own cookies when you follow a link or use email.
Browser privacy tools may block the analytics script, so analytics reports may not include every visit. If we add other analytics, advertising pixels, embedded third-party media or other non-essential tracking, we will update this information and provide the controls required for the actual implementation. Browser settings can restrict or delete cookies, although this may affect platform sign-in or access.
8. Where processing takes place
Information may be processed in India or in other countries used by our hosting, email and communications providers. This website does not promise India-only storage. Applicable restrictions and safeguards must be considered when choosing and configuring those services.
9. Security
The hosted website uses HTTPS. We aim to limit access to enquiry information to people and service providers who need it for the stated purposes and to use appropriate safeguards for the systems involved.
No website, email service or transmission method can guarantee absolute security. We do not claim a particular security certification, hosting location or recovery commitment through this website. Please report a suspected privacy or security issue to hello@karmaaxis.com without including passwords or other secrets.
10. Your choices and requests
You can choose not to provide optional details. We need a usable way to contact you to respond personally to an enquiry. You can ask to review, correct or delete the personal information you supplied, stop enquiry follow-ups, or withdraw consent where processing relies on it.
Write to hello@karmaaxis.com with Privacy request in the subject, or call +91 93301 13310. We may need proportionate information to verify that a request relates to you. Do not send identity documents unless we explain why they are necessary and how to provide them safely.
We will assess requests and respond under the applicable law. Withdrawing permission to contact you may prevent us from continuing a demo or trial conversation. It does not undo lawful processing already carried out. Statutory rights and routes to complain remain available to the extent applicable.
11. Children
KarmaAxis is marketed to businesses and their adult representatives. This website is not directed at children under 18, and we do not knowingly seek their information through business enquiries. If a child’s information has been supplied, contact us so that we can review and address it.
12. Links and separate services
Links to the KarmaAxis application, user manual, email services and other websites may lead to services with their own terms and privacy practices. Review the information relevant to the service you use.
13. Privacy concerns and complaints
Grievance Officer: Shashank Somani, Karmaaxis Bizlogic Private Limited. Email: hello@karmaaxis.com. Telephone: +91 93301 13310. Correspondence address: 149/N Diamond Harbour Road, Kolkata 700034, West Bengal, India.
Mark a written complaint Privacy grievance and describe the issue and the outcome you are seeking. You may also use these contact details to request correction or deletion of personal information supplied to us. We will address privacy requests and grievances under applicable law.
14. Changes to this policy
We will update this page when the website or its data practices change and show the revised date. Where a change requires a fresh notice or permission, updating this page alone will not replace that requirement.